INTRODUCTION This Privacy Policy describes how www.nvaeofficial.com (the “Website”, “we”, “NVAE”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy.

NVAE SDN. BHD. (Company No: 202501046943 (1648351-P)) is committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

COLLECTING PERSONAL INFORMATION: NVAE is committed to protecting the privacy of visitors to this Website. We collect certain personal information from visitors; however, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected is to allow us to contact you regarding a business relation you establish by purchasing or making an order online. The information collected is solely for the purpose of contacting you, sharing information regarding purchase orders, and other promotional information.

The information stored does NOT include any financial details, other than details related to purchase or interest of products, and is strictly restricted to order, contact, and preferences. We strictly do NOT capture or store any bank account or credit card numbers; these are handled securely by our third-party payment processors (e.g., Stripe, HitPay, or Fiuu). We may collect your session, contact, and order information on our server and on your browser in the form of cookies. We will NOT share it with any third party, other than those necessary for delivery, marketing, and site improvement.

• Device Information: Collected automatically via cookies, log files, and pixels to load the site accurately and perform analytics. This includes web browser version, IP address, time zone, and how you interact with the Website.

• Order Information: Collected to fulfill our contractual obligations. This includes name, billing address, shipping address, payment information (processed via secure encrypted gateways), email address, and phone number.

• Customer Support Information: Collected to provide timely assistance and resolve inquiries.

COLLECTION OF INFORMATION FROM MINORS: This site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, we shall not be liable, but we will take steps to delete such information upon request.

SHARING & USE OF PERSONAL INFORMATION: By visiting our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. You agree to have that currency stored in a session cookie so that prices remain consistent in your local currency while browsing.

We may share your information to comply with applicable laws and regulations (such as the PDPA 2010), to respond to a lawful request for information, or to protect our rights. We use your information to deliver our services, process payments, and keep you informed about new products or special offers.

DATA RETENTION & RIGHTS: We shall store and process your personal data solely on designated secure servers. Under the Malaysian PDPA 2010, you have the right to:

1. Access your personal data held by us.

2. Correct any inaccurate or incomplete data.

3. Withdraw your consent for marketing purposes at any time.

4. Inquire about the processing of your data via our Grievance Redressal mechanism.

COOKIES: A cookie is a small piece of data downloaded to your device. We use functional, performance, and advertising cookies to enhance your experience by remembering your preferences (like region and login). You can manage cookies through your browser settings, though blocking them may affect site functionality.

CHANGES: We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

GOVERNING LAWS: This Privacy Policy and your use of this Website are governed by and interpreted in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010.

COMPLAINTS & CONTACT: If you wish to file a complaint or have questions about our privacy practices, please reach out to us:

NVAE SDN. BHD. (202501046943 (1648351-P)) Address: Lot 1901, Seksyen 41, Jalan Raja Muda Abdul Aziz, Kampung Bharu, 50300 Kuala Lumpur, Wilayah Persekutuan. Email: [Your Support Email Here]

If you are not satisfied with our response, you have the right to escalate your complaint to the Department of Personal Data Protection (JPDP) Malaysia.